Frequently Asked Questions
Common Questions and Answers
Why should I hire a professional cleaning company?
Carpet cleaning is a tough job especially if you want great results. Industrial cleaning equipment offers a superior clean which is generally allot more effective than machines sold in retail outlets. Professional cleaners will handle every aspect of the process right from vacuuming to choosing the suitable method to clean the carpet.
What is the difference between dry and steam carpet cleaning?
Carpet dry cleaning is the use of chemical compounds to break down soil particles and even contaminants on the carpet. Steam uses hot water to extract dirt, soil and even stains on carpets.
My carpet looks dirty and worn, is there anything I can do to revive it?
Absolutely! With professional carpet cleaning from NO1 Carpet Cleaning Melbourne, your carpet can be brought back to life. Our experienced team uses industry-leading techniques to remove dirt, stains and wear marks from your carpets.
How often should I clean my carpets professionally?
We recommend having your carpets cleaned professionally at least once a year or more frequently if you have high foot traffic or pets.
Why should I choose NO1 Carpet Cleaning over other companies?
Firstly, we have over 10 years of experience in the carpet cleaning industry. Plus we are fully licensed and insured professionals. So you know your carpets are in safe hands. Moreover, we care about the planet and offer a eco-friendly service. We also have a 100% customer satisfaction gaurantee and we price match any reliable competitor.
Can you remove pet odours and stains from my carpet?
Yes, we specialise in removing pet odours and stains using advanced cleaning methods designed specifically for this purpose.
Are the cleaning products that you use environmentally friendly?
Yes, we only use non-toxic, eco-friendly products to ensure a safe environment for both you and our technicians.
Is carpet cleaning safe for children and pets?
Absolutely! All of our carpet cleaning products are non-toxic, eco-friendly and perfectly safe for use around kids and animals when used properly. Making sure your family and furry friends can enjoy freshly cleaned carpets immediately after treatment without any worries whatsoever!
Can you clean delicate materials such as silk or wool rugs/carpeting?
Of course! Our experienced technicians are skilled at handling delicate materials like silk or wool using gentle yet effective methods.
Will carpet cleaning cause any damage to my floors?
Nope. Our team of professionals are trained to handle all types of flooring. So we got pretty good at it. We follow strict guidelines to avoid causing any damage during the cleaning process.
How long does it take for the carpets to dry?
Generally, carpets take between 2-4 hours to fully dry after a professional cleaning. However, this time may vary depending on factors like humidity levels, room temperature, and air circulation within your home. To speed up the drying process, you can open windows or use fans to promote airflow in the cleaned areas.
If you chose steam cleaning then it can take up to 24 hours for them to completely dry. However you can walk on newly cleaned carpets straight away. If any extra drying time is required your technician will advise you on the day.
Can you remove wine or coffee stains from my carpet?
Yes, our skilled technicians use advanced stain removal techniques. It can effectively treat a wide variety of common household stains, including wine and coffee. But please keep in mind. We cannot guarantee to remove every stain.
What is hot water extraction carpet cleaning and why do you use it?
Hot water extraction (also known as steam cleaning, although it is a different method) involves injecting hot water deep into your carpet fibres. This loosens dirt particles which are then extracted using powerful suction. This method is highly effective at removing stubborn dirt, allergens and bacteria from your carpets.
Can NO1 Carpet Cleaning treat flood-damaged carpets?
Yes! Our team is trained in water damage restoration processes. Ensuring that we can revive flood-damaged carpets back to their original condition.
Do you provide commercial carpet cleaning services?
Absolutely! We offer comprehensive commercial carpet cleaning solutions tailored to suit businesses of all sizes in Melbourne. Ranging from small offices to large corporate buildings. If youb own a business contact our team to arrange a free consultation at your workplace. That’s right, we come to you!
Will the chemicals used during the cleaning process leave a strong odour?
Not at all! We ensure that our eco-friendly products not only clean effectively but also leave a pleasant scent once the job is completed.
Can you help me manage allergies related to my carpet?
Indeed we can! Our advanced steam-cleaning methods help eliminate allergens such as dust mites & pet dander embedded within your carpet fibres. Not only does this improve indoor air quality but also reduces symptoms associated with allergies.
Q17: Do you offer same-day carpet cleaning services?
We sure do. Time permitting of course. We understand the need for urgent assistance and do offer same-day services, depending on our technician availability. Please contact us to discuss your needs, and we’ll do our best to accommodate you.
Can you remove stains?
We do remove stains but not all stains. The reason is because some stains such as dye stains are not easy to remove. These stains require bleaching which can affect your carpet. Although we can’t promise on removing dye stains, we can offer various solutions to make your carpet look better than before.
Is my carpet guaranteed to be stain-free after a professional cleaning?
Unfortunately not. No carpet cleaner can guarantee complete removal of stains. While our technicians use the best methods and products to remove stains, some deeply set stains may not be entirely eliminated. However, we will provide tips for preventing future stains and advise you of any additional treatments that may help.
A note on stains:
Some stains such as dye stains are impossible to remove unless bleached. Other stains that are left untouched for long periods can also be difficult to completely remove.
Do you also clean upholstery?
Yes! NO1 Carpet Cleaning offers comprehensive upholstery cleaning services to help keep your furniture looking fresh and free from dirt, odours, and allergens. To find out how we can restore your furniture simply request a quote.
What is the difference between carpet shampooing and steam cleaning?
Carpet shampooing involves applying detergent-based solutions directly onto your carpets before using a scrubbing machine to agitate the fibres. Steam cleaning uses hot water extraction techniques with reduced chemical application. Making it a more eco-friendly option while often providing better results.
Will carpet cleaning shrink my carpet or change its shape?
It can happe, but very very rarely. If in doubt we will let you know. Our experienced technicians are trained in proper techniques that minimise the chances of shrinking or altering your carpets when cleaned professionally.
How can I maintain my carpets between professional cleanings?
We recommend regular vacuuming at least once or twice a week. This helps prevent dirt buildup. Additionally, quickly address spills using appropriate methods (e.g., blotting with a clean cloth) can reduce the likelihood of staining.
Does NO1 Carpet Cleaning offer any satisfaction guarantees?
Yes. And we are proud of it. Your satisfaction is our top priority. Our priority is to make you 100% happy. If you are completely unsatisfied, we are happy to return your money. Every cleaner will advise on the expected outcomes before commencing. In most cases we will make your carpet look close to new again. For older carpets the process may take longer and results are sometimes hard to determine.
If you are unhappy with our service for any reason, please let us know within 24 hours so we can work together towards a resolution.
Do I need to move my furniture before you arrive?
In order to achieve thorough cleaning results without obstruction, we highly appreciate moving small items/furniture before our arrival. However, with our premium packages, our technicians can assist in shifting larger items if required.
Can you move my furniture?
We move light furniture such as dining seats, sofas, coffee tables, family room furniture and chairs in larger rooms. We don’t handle or move stereo equipment’s, TVs, Pianos or delicate objects. In the bedroom, we do not move any furniture at all especially when working in the whole house.
Can you also do pest control?
Yes, we can also organise a quote for your pest control. We also offer end of lease (bond) cleaning if you are vacating your property.
How long does the carpet cleaning process take?
Good question. The process takes approximately 1-3 hours depending on the size and condition of the carpet. Emergency cases such as floods can take a whole day working on carpets in the whole house.
How much does it cost to clean my carpets?
It can cost as little as $99 (for end of lease carpet cleaning) through to over $500 depending on the condition of the carpet and also the size. The average price for a 3 bedroom house is around $150. Tough stains will prove to be expensive than others. Other services such as deodorisation and protection are cheaper and often offered for free. Click here if you could like an accurate quote.
Are there any additional charges I should know about?
No, there are no hidden fees or extra charges associated with our services unless requested otherwise by the customer beforehand e.g., an upgrade to a more advanced product or method than what was initially quoted for the job itself..
What are your operating hours?
Apart from emergency cases, our crews are available from 8:00 AM to 5:30 PM – Monday – Friday. We are also available on weekends via appointment.
Do you provide after hours emergency carpet cleaning services?
We understand that emergencies can occur at any time and strive to accommodate our customers’ needs. While we do offer after-hours services, availability may be subject to technician schedules.
Please contact us as soon as possible with your emergency request, and we will do our best to assist you promptly.
Phone our after hours hotline on 03 8595 9900 to check availability.
What areas do you service?
We stretch far and wide. Our reputation keeps our clients involved and the message of quality services goes across Melbourne, Port Philip, Darebin, Hume, Moonee Valley, Whittlesea, Moreland, Yarra, Bayside, Cardinia, Frankston, Kingston, Monash, Melton among others.
How can i pay?
You can pay using your credit card, bank transfer or cash.
What are the best ways to contact NO1 Carpet Clean ing Melbourne?
We offer 3 main contact methods.
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