Frequently Asked Questions

Common Questions and Answers

Q: Why should I hire a professional cleaning company?

Carpet cleaning is a tough job especially if you want great results. Industrial cleaning equipment offers a superior clean which is generally allot more effective than machines sold in retail outlets. Professional cleaners will handle every aspect of the process right from vacuuming to choosing the suitable method to clean the carpet.

Q: What is the difference between dry and steam carpet cleaning?

Carpet dry cleaning is the use of chemical compounds to break down soil particles and even contaminants on the carpet. Steam uses hot water to extract dirt, soil and even stains on carpets.

Q: Do you clean upholstery?

Yes. We have several techniques and solutions perfect for upholstery. To find out how we can restore your furniture simply request a quote.

Q: Can you remove stains?

We do remove stains but not all stains. The reason is because some stains such as dye stains are not easy to remove. These stains require bleaching which can affect your carpet. Although we can’t promise on removing dye stains, we can offer various solutions to make your carpet look better than before.

Q: Can all stains be removed?

No, some stains such as dye stains are impossible to remove unless bleached. Other stains that are left untouched for long periods can also be difficult to completely remove. We will let you know about the the prospects once we inspect the area.

Q: How much does it cost to clean my carpets?

It can cost as little as $75 through to over $1000 depending on the condition of the carpet and also the size. Tough stains will prove to be expensive than others. Other services such as deodorization and protection are cheaper and often offered for free. Click here if you could like an accurate quote.

Q: Do you guarantee your work?

Our priority is to make you 100% happy.  If you are completely unsatisfied, we are happy to return your money. Every cleaner will advise on the expected outcomes before commencing. In most cases we will make your carpet look close to new again. For older carpets the process may take longer and results are sometimes hard to determine.

Q: How long does it take?

The process takes approximately 1-3 hours depending on the size and condition of the carpet. Emergency cases such as floods can take a whole day working on carpets in the whole house.

Q: Can you move my furniture?

We move light furniture such as dining seats, sofas, coffee tables, family room furniture and chairs in larger rooms. We don’t handle or move stereo equipment’s, TVs, Pianos or delicate objects. In the bedroom, we do not move any furniture at all especially when working in the whole house.

Q: Can you also do pest control?

Yes, we can also organise a quote for your pest control. We also offer end of lease (bond) cleaning if you are vacating your property.

Q: What are your operating hours?

Apart from emergency cases, our crews are available from 8:00 AM to 5:00PM – Monday – Friday.

Q: What areas do you service?

We stretch far and wide. Our reputation keeps our clients involved and the message of quality services goes across Melbourne, Port Philip, Darebin, Hume, Moonee Valley, Whittlesea, Moreland, Yarra, Bayside, Cardinia, Frankston, Kingston, Monash, Melton among others.

Q: How can i pay?

You can pay using your credit card or cash.

To find out more visit out homepage or call us directly on 03 8595 9900.